What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment can make the process run as smoothly as possible for you and your feline companion.
1. Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save some time, you can complete the New Patient Form online in advance.
2. Meet Your Veterinarian
Your veterinarian will review your companion's medical history and listen to your concerns about their health. You can ask any questions you want, and they'll dedicate time to answering them.
3. Exam, Diagnosis & Treatment
Your cat will be thoroughly assessed by their veterinarian. Once this is complete, they will provide you with treatment options.
Afterwards, we will create a detailed report of the examination and treatment plan. We will keep this information on hand for whenever you need it.
Our Cat Care Philosophy
We are passionate about caring for the medical needs of cats in Kamloops and the surrounding areas. We focus on providing preventive care, client education, and comprehensive services to always give your cat the care they deserve.
We are proud to be the only dedicated cat hospital between Vancouver and Calgary, and our goal is to provide you and your cat with a warm, friendly, and inviting atmosphere. Our veterinary team is full of cat lovers, so we will always treat your feline friends as if they were a part of our family.
Hospital FAQs
Learn more about our hospital by reading through some of our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, debit, Visa, MasterCard, and American Express.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and a deposit may be required based on our estimate before any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your cat needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What are the fees associated with an emergency visit?
A deposit may be required for an emergency examination. Once the staff and doctors have examined your cat, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit may be required, with payment in full due when your pet is discharged.
- Can you help with my cat's insurance?
We’re happy to help you fill out insurance forms for your cat's visit.